Official statements from Azamara regarding the fire events

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Official statements from Azamara regarding the fire events

Postby HostDave » Sun Apr 01, 2012 4:20 pm

April 1, 2012, 10:30 a.m. E.S.T.

Azamara Quest arrived at Sandakan (Sabah), Malaysia, on April 1, 2012, at approximately 9:23 p.m. local time.

The one crew member that was more severely injured will be immediately transferred to a local area hospital. Guests had the option of staying onboard the ship while it is docked in Sandakan, or being transferred to a local area hotel until they continue on their vacation.

Larry Pimentel, president and chief executive officer, will be flying to Sandakan in order to meet with Azamara Quest guests and crew personally. Mr. Pimentel is scheduled to arrive in Malaysia tomorrow morning, local time.

“I would like to sincerely thank our amazing Azamara Quest guests for their patience and understanding,” said Larry Pimentel, president and chief executive officer of Azamara Club Cruises. “We understand that this was a difficult journey, and we appreciate their upbeat and positive attitude. We look forward to welcoming them back soon.”

“I would also like to commend the crew onboard Azamara Quest, not just for their valiant and courageous efforts during the fire, but for the way they have worked tirelessly to make our guests as happy and comfortable as possible until the ship arrived in port. The entire crew has been absolutely brilliant, and I couldn’t be prouder of the exemplary way each and every one of them responded to this incident.”

The damage caused by the fire will require us to cancel the rest of Azamara Quest’s voyage once the ship arrives in Sandakan. We encourage guests on the April 12, 2012, sailing of Azamara Quest to monitor this website on Monday, April 2 for an update on your voyage.

If you have specific questions regarding Azamara Quest, you may call toll free 1.888.829.4050 from the United States and Canada. Guest outside the United States may call direct or collect to 1.408.916.9001.

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March 31, 2012, 6:30 p.m. E.S.T.

Azamara Quest is currently located 100 nautical miles from Sandakan (Sabah), Malaysia, and is traveling at a speed of approximately six knots. Based on this speed, the ship is expected to arrive in Sandakan at 10:00 p.m. on Sunday, April 1, local time. Larry Pimentel, president and chief executive officer of Azamara Club Cruises, is in route to Sandakan in order to meet with Azamara Quest guests and crew personally.

Unfortunately, the ship has not been able to restore power to the air conditioning compressors. While this is a very difficult undertaking, the onboard team is diligently working to resolve this issue. The guest sentiment onboard continues to be calm and upbeat.

The damage caused by the fire will require us to cancel the rest of Azamara Quest’s voyage once the ship arrives in Sandakan. We encourage guests on the April 12, 2012, sailing of Azamara Quest to monitor this website on Monday, April 2 for an update on your voyage.

If you have specific questions regarding Azamara Quest, you may call toll free 1.888.829.4050 from the United States and Canada. Guest outside the United States may call direct or collect to 1.408.916.9001.

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March 31, 2012, 9:30 a.m. E.S.T.

Engineers onboard Azamara Quest have been able to restore propulsion to the ship.

Azamara Quest is currently sailing directly to Sandakan (Sabah), Malaysia at between three to six knots. Based on this speed, the ship is expected to arrive in Sandakan within 24 to 48 hours.

Larry Pimentel, president and chief executive officer, will be flying to Sandakan in order to meet with Azamara Quest guests and crew personally. Mr. Pimentel is scheduled to arrive in Malaysia on Monday morning, local time.

Unfortunately, five crew members onboard the ship suffered smoke inhalation during the fire. The crew members are being treated in our medical facility. The condition of the one crew member that was more severely injured has improved, but is still serious.

The damage caused by the fire will require us to cancel the rest of Azamara Quest's voyage once the ship arrives in Sandakan. We encourage guests on the April 12, 2012, sailing of Azamara Quest to monitor this website on Monday, April 2 for an update on your voyage.

If you have specific questions regarding Azamara Quest, you may call toll free 1.888.829.4050 from the United States and Canada. Guest outside the United States may call direct or collect to 1.408.916.9001.

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March 30, 2012, 11:30 p.m. E.S.T.

Engineers onboard Azamara Quest continue to work on restoring propulsion to the ship. Once they have restored the ship’s propulsion, Azamara Quest will sail directly to Sandakan (Sabah), Malaysia. When propulsion has been restored to the ship, we will be able to provide an estimated time of arrival. Until then, we will be working with our guests to determine how we can best assist them with next steps and travel arrangements.

Larry Pimentel, president and chief executive officer, will be flying to Sandakan in order to meet with Azamara Quest guests personally. Mr. Pimentel is scheduled to arrive in Malaysia on Monday morning, local time.

Unfortunately, five crew members onboard the ship suffered smoke inhalation during the fire. The crew members are being treated in our medical facility. However, one crew member is more seriously injured and requires additional and urgent medical attention that can only be provided in a hospital. Once the ship arrives in Sandakan, the crew member will be immediately transported to a local area hospital.

The damage caused by the fire will require us to cancel the rest of Azamara Quest’s voyage once the ship arrives in Sandakan. We encourage guests on the April 12, 2012, sailing of Azamara Quest to monitor this website on Monday, April 2 for an update on your voyage.

If you have specific questions regarding Azamara Quest, you may call toll free 1.888.829.4050 from the United States and Canada. Guest outside the United States may call direct or collect to 1.408.916.9001.

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March 30, 2012, 6:00 p.m. E.S.T.

Engineers onboard Azamara Quest have restored power to one of the ship's engines. This additional power has permitted the ship to reestablish air conditioning, running water, plumbing, refrigeration and food preparation onboard for the comfort of our guests and crew. While the ship does not have propulsion capabilities at this time, it is in the process of being repaired.

As you may be aware, on Friday, March 30, at approximately 8:19 p.m. ship time, Azamara Quest experienced a fire in one of ship's engine rooms. The fire was contained to that engine room and was quickly extinguished. There were no injuries of guests reported and the atmosphere aboard is calm. However, in an abundance of caution, the Captain deemed it necessary to muster all guests at their assembly stations. The ship is currently running on emergency power until full power can be restored to the engine room.

Azamara Quest is still located 200 miles off the coast of Balikpapan (Borneo), Indonesia, in calm seas.

Azamara Quest is currently on a 17-night sailing that departed Hong Kong, China, on Monday, March 26, and includes port calls to Manila, Philippines; Balikpapan (Borneo), Palapo (Sulawesi), Benoa Bali, Semarang and Komodo, Indonesia and concludes in Singapore on Thursday, April 12.

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March 30, 2012 – 12 noon ET

On Friday, March 30, at approximately 8:19 p.m. ship time, Azamara Quest experienced a fire in the engine room. The fire was contained to the engine room and was quickly extinguished. There were no injuries of guests reported and the atmosphere aboard is calm. However, in an abundance of caution, the Captain initially mustered all guests at their assembly stations. The ship is currently running on generator power until full power can be restored to the engine room.

Azamara Quest is currently on a 17-night sailing that departed Hong Kong, China, on Monday, March 26, and includes port calls to Manila, Philippines; Sandakan (Sabah), Malaysia; Palapo (Sulawesi), Benoa (Bali), Semarang and Komodo, Indonesia and concludes in Singapore on Thursday, April 12.

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Re: Official statement from Azamara regarding the fire event

Postby HostDave » Mon Apr 02, 2012 7:30 pm

April 2, 2012, 5:00 p.m. E.S.T.

Teams onboard Azamara Quest continue to assess the damage caused by the engine fire. Unfortunately, the damage required us to cancel the rest of Azamara Quest's current voyage. We anticipate receiving a full assessment late this evening that will provide us with sufficient information to make a decision regarding the next voyage.

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Re: Official statements from Azamara regarding the fire even

Postby HostDave » Tue Apr 03, 2012 4:11 pm

April 3, 2012, 5:30 p.m. E.S.T.

We continue to assess the situation onboard Azamara Quest and gather the necessary information in order to make a decision regarding the next voyage.

Assessment such as these can be complicated, and all facts must be gathered before a decision can be reached. We do not take any decision that may impact our guests’ vacations lightly.

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Re: Official statements from Azamara regarding the fire even

Postby HostDave » Wed Apr 04, 2012 2:45 pm

April 4, 2012, 2:00 p.m. E.S.T.

Since Sunday, April 1, Azamara Quest has remained in Sandakan while teams onboard assessed the damage caused by the engine fire, and gather the necessary information in order to make a decision regarding the next voyage. Assessment such as these can be complicated, and all facts must be gathered before a decision can be reached.

Unfortunately, due to the time needed to repair the damage caused by the fire, it is necessary to cancel Azamara Quest’s next voyage, which was scheduled to depart Singapore on April 12. We do not take any decision that impacts our guests’ vacations lightly, and are deeply sorry that this unexpected development has affected those guests’ upcoming vacation.

Azamara Club Cruises will be contacting guests on this sailing personally, or through their travel agent, to discuss the details regarding their cancelled sailing.

Again, it is regrettable that this incident occurred and spoiled our guests vacation, but we will do everything we can to assist them from this point forward.

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Re: Official statements from Azamara regarding the fire even

Postby HostDave » Fri Apr 06, 2012 1:44 pm

April 6, 2012, 12:30 p.m. E.S.T.

Unfortunately, due to the time needed to repair the damage caused by the fire, it is necessary to cancel Azamara Quest’s next voyage, which was scheduled to depart Singapore on April 12. We do not take any decision that impacts our guests’ vacations lightly, and are deeply sorry that this unexpected development has affected those guests’ upcoming vacation.

Azamara Club Cruises will be contacting guests on this sailing personally, or through their travel agent, to discuss the details regarding their cancelled sailing. Again, it is regrettable that this incident occurred and spoiled our guests vacation, but we will do everything we can to assist them from this point forward.

The condition of the one crew member that was more severely injured has improved. Once the ship arrived in Sandakan, he was immediately transferred to a local area hospital. He was later transported via air ambulance to Manila for further care, and his family has travelled to Manila to be with him. Our entire Azamara family will continue to do its very best to assist him and his family in the aftermath of this unfortunate incident. Our thoughts and prayers are with our crew member and his family, and we thank all of you for your thoughtfulness and concern.

HostDave
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Re: Official statements from Azamara regarding the fire even

Postby HostDave » Wed Apr 11, 2012 3:14 pm

April 11, 2012, 10:30 a.m. E.S.T.

Azamara Quest arrived in Singapore ahead of schedule, and the repairs to the damage caused by the engine room fire are proceeding as planned. We continue to be pleased with the progress that has been made on the ship, and are on schedule to complete the necessary work before Azamara Quest’s next scheduled sailing from Mumbai (Bombay), India on Tuesday, April 24.

We encourage guests on the April 24 sailing of Azmara Quest to monitor Azamara Club Cruises' website for additional updates on the repairs.

Guests who have any additional questions regarding Azamara Quest may call toll free 1.888.829.4050 from the United States and Canada. Guests outside the United States may call direct or collect to 1.408.916.9001.

The condition of the Azamara Quest crew member that was more severely injured continues to improve. While he is still at the hospital in Manila, he is no longer in the Intensive Care Unit. His wife and sister are with him, which has greatly improved his spirits. They are all thankful for the opportunity to be together, and we will continue to do our very best to assist them. Our thoughts and prayers are with our crew member and his family.

Azamara Club Cruises would like to thank everyone for their thoughtfulness and concern regarding our injured crew member. Many of you have asked for a way to make a donation to assist our injured crew member. If you would like to make a donation, please make the check payable to Azamara Club Cruises, write "Crew Donation/Azamara Quest" on the memo field, and mail to the address below. One hundred percent of all contributions will go directly to the fund we have set up for our injured crew member.


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